Support & Help

Questions, problems, or feedback? Email otavio.paris@korra.app.br — we read and reply. You can also reach us in the app under Profile → My account → “Fale com a gente” (Talk to us).

For anything about your data or privacy, use the same address; see our Privacy Policy.

Connecting Strava is optional. On the web, sign in at korra.app.br and go to My account → Strava; in the mobile app, go to Profile → My account → Strava. Either way, tap the official “Connect with Strava” button. You authorize through Strava’s standard sign-in (scope activity:read). We only ever access your own Strava account.

Once connected, your Strava activities are used to enrich the detail of your own activities in Korra — route/map, pace, splits, heart-rate zones and elevation. Each enriched activity shows a “View on Strava” link back to the original.

You can disconnect at any time, on the web or in the app: My account → Strava → Disconnect (or revoke access from your Strava settings). When you disconnect, all of your Strava data in Korra is permanently deleted. Deletions you make on Strava are reflected in Korra within 48 hours.

Strava data is owner-only: it is shown only to you and never appears in the feed, rankings, comparisons, groups, or any shared screen. It is fetched on demand and kept only in a transient cache for at most 7 days — never stored permanently, and never used for advertising, resale, or AI training. Full details are in our Privacy Policy.

My watch/device isn’t syncing. Korra imports from Apple Health (iOS) and Google Health Connect (Android), which receive data from most watches (Garmin, Polar, Coros, Apple Watch, and others). Open Profile → My account → “Como conectar meu relógio” for a step-by-step by brand, or connect Strava as an extra source.

Apple Health / Health Connect shows disconnected. Open My account → Apple Health / Health Connect and tap to reconnect — your device permission stays granted, so it reconnects instantly.

Delete your account or data. You can delete your account in the app (Profile → My account), or email otavio.paris@korra.app.br. Deleting your account permanently removes your data, including any Strava data.